Complaints handling and repair service

To ensure that you enjoy your BÄR shoes for a long time, we not only want to advise you individually and in line with your needs when you buy new shoes, but also offer you a good solution in the event of a complaint or a repair request.

Do you have a complaint?
Within the warranty period, we are of course responsible for material and processing defects.

Please note that wear and tear such as sole wear or damage to the upper material is not covered by the warranty.

Do you have a repair request?
We are aware of our ecological responsibility and make our contribution in many areas. Our shoes are partly handmade using high-quality materials. Therefore, it is justified for reasons of sustainability to give your favourite shoe a second life.

You can send your request, including pictures, directly to our customer service Germany by email. We will then inform you as soon as possible about our options and how to proceed.

Please send us an email to: [email protected] or call us at +49 7142 95 66 10.

As we would like to avoid unnecessary transports, we kindly ask you to send us your pictures only after prior consultation. An initial appraisal can easily be carried out on the basis of the photographic material.

However, if the sole of your shoe is peeling or crumbling, then the life of the sole has passed. This ageing process is called hydrolysis. For more information about hydrolysis and how to prevent the sole from peeling, click here: HYDROLYSIS