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Walk comfortably: with 100% toefreedom
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Complaints handling and repair service

To ensure that you enjoy your BÄR shoes for a long time, we not only want to advise you individually and in line with your needs when you buy new shoes, but also offer you a good solution in the event of a complaint or a repair request.

 

Do you have a complaint?
Within the warranty period, we are of course responsible for material and processing defects.

Please note that wear and tear such as sole wear or damage to the upper material is not covered by the warranty.

 

Do you have a repair request?
We are aware of our ecological responsibility and make our contribution in many areas. Our shoes are partly handmade using high-quality materials. Therefore, it is justified for reasons of sustainability to give your favourite shoe a second life.

 

You can send your request, including pictures, directly to our customer service Germany by email. We will then inform you as soon as possible about our options and how to proceed.

Please send us an email to: [email protected] or call us at +49 7142 95 66 10.

As we would like to avoid unnecessary transports, we kindly ask you to send us your pictures only after prior consultation. An initial appraisal can easily be carried out on the basis of the photographic material.

 

However, if the sole of your shoe is peeling or crumbling, then the life of the sole has passed. This ageing process is called hydrolysis. For more information about hydrolysis and how to prevent the sole from peeling, click here: HYDROLYSIS

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Besuche BÄR Schuhe Deutschland Besuche BÄR Schuhe Österreich Besuche BÄR Schuhe Schweiz Visit BÄR Shoes Großbritannien Visit BÄR Shoes International Visitez notre partenaire JB Rodde

Auf baer-shoes.com sind nur Lieferungen außerhalb Deutschlands möglich. Bestellungen mit einer Lieferadresse innerhalb Deutschlands können über baer-schuhe.de getätigt werden.

Auf baer-shoes.com sind nur Lieferungen außerhalb Österreichs möglich. Bestellungen mit einer Lieferadresse innerhalb Österreichs können über baer-schuhe.at getätigt werden.

Auf baer-shoes.com sind nur Lieferungen ausserhalb der Schweiz möglich. Bestellungen mit einer Lieferadresse innerhalb der Schweiz können über baer-schuhe.ch getätigt werden.

At baer-shoes.com we only process shipments for delivery outside to Great Britain. Orders for delivery outside Germany please go to our store at baer-shoes.co.uk.

At baer-schuhe.ch we only process shipments for delivery to Switzerland. Orders for delivery outside Switzerland please go to our store at baer-shoes.com.

Nos produits sont vendus en France exclusivement par l'intermédiaire de nos partenaires. Les commandes avec une adresse de livraison en France ne peuvent être passées directement qu'avec JB Rodde :

Ja, weiter zu BÄR-Schuhe Deutschland. Ja, weiter zu BÄR-Schuhe Österreich. Ja, weiter zu BÄR-Schuhe Schweiz. Yes, forward to BÄR-Shoes UK. Yes, continue to BÄR-Shoes International. Oui, allez à JB Rodde