Despite the trade agreement that the EU and Third Countries as United Kingdom (UK), America (USA), Canada (CA) etc. have agreed on, all shipments of goods or returns from these countries must be accompanied by customs documents from January 1, 2021 (CN23). In addition, there is also a need for customs control of the (return) shipment from these Third Countries. For this reason, you MUST enclose the relevant accompanying documents (original invoice and customs form CN23) with your shipments or return shipments from the Third Countries to ensure smooth processing without delay and delivery to us. Please note that we are entitled to charge you for any additional costs incurred due to customs clearance.
Here are the instruction for CN23:
To accelerate customs clearance, you must complete all applicable fields, and fill in English or German language. You must give the sender`s full name and address on the front of the item.
For commercial items, it is recommended that you complete the fields marked with an asterisk (*), and attach an invoice to the outside, as it will assist Cusotms in processing the items.
Select a reason for export -> Return goods Give a detailed description (generic descriptions such as “shoes” are not acceptable), quantity and unit of measure for each article, e.g. “description on the invoice”. Give the weight and value with currency for each article, e.g. Euro. The HS tariff number (6 digits) an mentioned on the invoice. Country of origin. We ask for your understanding and compliance with returns processing.
Download the customs declaration CN 23 >>HERE<<
ORDER
Shopping cart
If you have found a desired product, you can take a closer look at it without obligation by clicking on the product name or the product picture. By clicking the button "Add to cart" you can put the item into the shopping cart. You can see the contents of the shopping cart in the window that opens immediately or by clicking on the shopping cart graphic. You can remove or change the products from the shopping cart by clicking the "X" button or by adjusting the quantity. Editing the shopping cart is also possible by clicking the button "Edit shopping cart". If you want to order the products in the shopping cart, click on the button "To order" in the page "Shopping cart".
Ordering process
In the course of the further order process you have the option to order via your customer account, to create a customer account or to place your order as a guest. In the further order process you enter your address and, if necessary, a different billing address. In the last step you get an overview of your order data under "Check and order" and can check all details again: You can also correct input errors by navigating backwards in the browser or canceling the ordering process and starting over. To complete the purchase, you must accept our General Terms and Conditions and press the button "Order now with obligation to pay".
Order and shipment confirmation
You will receive an order confirmation after you have placed the order. With the shipping confirmation we confirm that your goods have thus been shipped and will arrive in the next few days.
Product requests
As a customer, you also have the option to inquire with the seller about a specific item by phone or by e-mail, fax or letter. After receiving such an inquiry, the seller will submit a corresponding offer to the customer by e-mail, letter or fax.
The BÄR team processes all orders as quickly as possible. We ship our goods from our warehouse in Bietigheim-Bissingen or directly from the stores. For shipments within Germany you should expect up to five days delivery time. For a delivery from our stores you should expect up to one week delivery time.
SHIPPING
BÄR ships the goods internationally. Please make sure that you are in the correct version of the online store when placing your order. The delivery is always from the warehouse in Germany.
Here you can find the shipping costs for an international delivery: International Shipping Costs
Here you can find the International BÄR Online-Shops:
Germany: https://www.baer-schuhe.de/
Austria: https://www.baer-schuhe.at/
Switzerland:https://www.baer-schuhe.ch/
UK: https://www.baer-shoes.co.uk/
International: https://www.baer-shoes.com/
BÄR ships with DHL. With shipping to all countries, we are happy to supply you even outside the EU. For an international order we also ship the goods from Germany. The international shipping costs for shipping to all countries can be found here: International Shipping Costs
The shipping costs are listed here:
Germany:5,90€
Austria:7,90€
Switzerland: CHF 7,-
For orders outside the EU you have to pay the costs for customs and if necessary taxes or handling fees of the respective country. Please check the local regulations of your country.
We also do not compromise on packaging and shipping. The shipping have to be paid by the customer and will be automatically added to the shopping cart - regardless of the order value.
If you have any questions regarding shipping, please contact us by phone at:
+49 (0)7142 95 66 10
PAYMENT
We provide the following options for you to choose from as part of our Wish Payment Guarantee:
Credit card
Simply enter your credit card number, expiration date and verification number in the fields provided. You can use Visa, Master and American Express cards. Your credit card will be charged upon conclusion of the contract.
Purchase on account
We offer purchase on account starting with the 2nd order. You will receive an invoice with your order. The invoice is due for payment within 14 days after receipt.
Paypal
After selecting this option, you will be redirected to the Paypal login and can make your payment there. You will then be automatically redirected to the BÄR website.
We reserve the right to refuse individual payment methods.You can find all information about the payment options in ourGeneral Terms and Conditions.
Newsletter registration
After a successful registration for our BÄR Insider you will receive a 10,-€ discount for free. For this we need your first and last name, as well as your e-mail address. After you have clicked the button "Subscribe to Newletter", you will receive an e-mail from us shortly afterwards, in which you must confirm your e-mail address. Experience attractive discounts and promotions, helpful tips, care and trial videos and never miss a promotion again to save on your new favorite shoes!
Click here to go to the BÄR Insider registration: Register now!
Friends recruit friends
Get a BÄR voucher worth € 30* and surprise your referred friend with a welcome voucher worth € 15*. Call up the new customer order card on this page and fill in the left-hand page "I am already a BÄR customer" with your personal details so that we can send you the € 30 voucher. On the right side "I am a new BÄR customer" we need the personal data as well as the payment method of your friend. Your referred friend will receive a discount of € 15,- for an order of € 100,- or more, which will be deducted before the debit. After expiration of the 14-day cancellation and return period, as well as the received payment of your friend, we will send you the € 30,- voucher.
Click here to get to the form: Friends recruit friends
Send us the form by e-mail (scan or photo of the completed and signed form), by fax or by mail to our address:
E-Mail : customercare@baer-shoes.com
Mail to the following address:
Manufactory for comfortable shoes
Pleidelsheimer Straße 15/1
74321Bietigheim-Bissingen
Germany
After you have placed your desired product in the shopping cart, a window will appear on the right side of your screen where you can redeem your coupon code. This process also works on the page of your shopping cart. After correctly entering the coupon code, the discount will be deducted from the value of your shopping cart.
RETURN
You have the right to return your order to us within fourteen days without giving any reason. For the repayment we use the same means of payment that you used for the original transaction.
We also make returns as simple as possible for you. Simply fill out the return slip enclosed with your order. Stick the included return label on the well-enclosed package and hand it in at the post office. Return shipping and any applicable customs fees must be paid by you.
You will find detailed information in the cancellation policy.
For the repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
ORDER CANCEL
You have the right to cancel your contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you took possession of the goods. To exercise your right of withdrawal, you must:
BÄR GmbH Pleidelsheimer Straße 15/1
74321 Bietigheim-Bissingen
Domestic telephone: +49 (0)7142 95 66 10
Email: customercare@baer-shoes.com
by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.
You can access our cancellation form here.
ACCOUNT
During the further order process you have the option to order via your customer account, to create a customer account or to place your order as a guest. If you order as a guest, you do not need a customer account to place your order.
To become a BÄR customer, click on the "Order as a new customer" field during your order process. Here we ask you for your address, phone number and email address. To create your account, you will need a password, which you can use to access your customer account at any time. This data will be stored in your customer account. So you can benefit in the future from a faster ordering process, special news and exciting promotions.
BÄR product variety to browse through: Order our current shoe catalog with the new BÄR collection free of charge directly to your home and browse our extensive product range at your leisure. To do this, we need your name, address and e-mail address. The catalog will be sent to you regularly.
You can order the Kalatog here: Catalog
SUSTAINABILITY
In India as well as in Germany, we generate more than 60% of our own energy needs through renewable energies. Furthermore, our factory in Ambur (India) is equipped with its own wastewater treatment plant for industrial water, which reduces water consumption to a minimum.
In 2020, we were also able to save 81.78 metric tons of CO2 - the equivalent of driving a car with a mid-range gasoline engine for about 400,000 km. That would be enough to drive around the world about 10 times.
A recycled shipping box not only protects the shoe box during shipping, but also makes it easier for you to open thanks to tear strips. The shipping box is also recyclable again. You can use the same box for your return if necessary.
Paper tape provides security and sufficient adhesive surface, which adheres well to the cardboard. Equipped with triple thread reinforcement, it holds shipping cartons together securely and tightly.
Slippers and shoe care products are available in recyclable"WaveWrap® packaging" Plastic bubble envelopes have been replaced by an environmentally friendly and innovative shipping bag. Thanks to the natural rubber coating on one side, the contents of the shipping bag cannot slip and will not be damaged when shipped to your home.
The BÄR shoes are now packed in the shoe box wrapped in recycled tissue paper. This way, the shoes do not rub against each other, are protected throughout on the way to your home, and give the entire package an elegant look.
The shipping box is filled with recycled paper. This is certified with the "Blue Angel" and is individually adapted to the size of your order. Here we take great care to use only as much filling paper as necessary. The filling paper can be reused for other purposes or simply disposed of in the paper waste.
With the BÄR fit advice, the product images and the fitting tips, we hope to be able to support you in your decision to keep selection shipments and returns to a minimum. After all, every additional package shipped takes up space in the delivery vehicle, on the road and is detrimental to the environment. Help us to keep these as low as possible!
RATE PRODUCTS
You have the possibility to leave a review for your favorite product. To do this, call up your product under the respective product name in the online store atwww.baer-schuhe.de and scroll down to the product description. There you will find next to the tab "Description" an extra tab with "Reviews". By logging into your customer account you have the possibility to rate your product and assign a number of stars.
CONTACT
Do you have any questions? Then simply contact us! We hope that you feel as free and relaxed in your BÄR shoes as you would like to. If you have any questions or would like advice, you can reach us at the following options:
Please give us a call!
Our service number +49 (0)7142 95 66 10 is the fastest way to reach us. We are available for you during this time period.
Mon-Fri 7am to 5pm
Fill out our contact form!
Here you can access the contact form!
By filling out the form, you send us an email, which we will answer as soon as possible.
Chat with us!
In the BÄR online store you will find a"Help" button with a question mark at the bottom right. This opens a window where you can enter your name, e-mail address and a message. This will be sent immediately to our team and processed as quickly as possible.