Service:
How we advise and accompany you

Sold with heart

We meet your wishes and needs with intensive personal consultation. Our service does not spare with valuable tips and information. No matter whether it concerns size and fit, fashion and design aspects, special requirements and special requests or questions about your order: please contact us!

Your satisfaction is our daily motivation. With cordiality and passion for the product, we will gladly inspire you anew every day.

24 + 12 guarantee - more than a promise

A 36-month guarantee on materials and workmanship instead of the usual two years is easy for our valuable and durable BÄR shoes. Should a warranty claim arise nevertheless, we will stand by it with the best possible service.

Your satisfaction is our daily motivation

Repair service

From sole to toe: BÄR shoes should last a lifetime. Because our shoes are also subject to a natural and usage-dependent wear process, our shoemakers are happy to give your favourite pieces a second life. Only from us can you get original BÄR soles and leather qualities.

Your contact to our repair shoe service:customercare@baer-shoes.com or +49 (0)7142 95 66 10.
With selected care products, you can make your own contribution to ensuring that your BÄR shoes are well cared for, protected and remain of high quality for a long time. You can find these products in our online shop or on site in our branches.

REQUEST REPAIR SERVICE

Custom-made products

We manufacture shoes according to your individual requirements. Our handcrafted production enables us to fulfil a variety of your wishes at the highest quality level. Just ask us. Individual pieces according to your taste and your individual requirements: Put together your BÄR shoe according to your wishes. From the sole to the laces, the same applies here: Create your new favourite shoe and choose the model, colour, material, sole and fit and ask for individual items.

INDIVIDUAL PRODUCTION ENQUIRY