Your BÄR Support

We offer you the following options as part of our payment guarantee:

Credit card
Simply enter your credit card number, expiry date and verification number in the fields provided. You can use Visa, MasterCard and American Express cards. Your credit card will be charged upon conclusion of the contract.

Purchase on account
From the 2nd order onwards, we offer purchase on account. You will receive an invoice with your order. The invoice is due for payment within 14 days of receipt.

PayPal
After selecting this option, you will be redirected to the PayPal login and can make your payment there. You will then automatically be returned to the BÄR website, where

we reserve the right to reject individual payment methods. All information about the payment options can be found in our General Terms and Conditions.

Klarna | Invoice (Pay later)
You have the option of leaving a review for your favourite product. To do this, call up your product under the respective product name in the online shop at www.baer-schuhe.de and scroll down to the product description. Next to the "Description" tab, you will find an extra tab with "Ratings". By logging into your customer account, you have the option of rating your product and assigning a number of stars.

Click here for Klarna customer service

Klarna | Pay now
With Klarna | Pay now you pay for your order immediately - by direct debit, instant bank transfer or card. Klarna is an independent invoice company, so if you have any questions or problems with payment, please contact their customer service directly.

Click here for Klarna customer service

Klarna | Ratenkauf
With Klarna | Ratenkauf you can divide the cost of your order into up to 36 monthly instalments. Klarna is an independent billing company, so if you have any questions or problems regarding payment, please contact their customer service directly.

Click here for Klarna customer service

Newsletter registration
After a successful registration for our BÄR Insider you will receive a 10,-€ discount. For this we need your first and last name and your e-mail address. After you have clicked the "Subscribe to newsletter" button, you will shortly receive an e-mail from us in which you must confirm your e-mail address. Experience attractive discounts and promotions, helpful tips, care and try-on videos and don't miss any more offers to save money on your new favourite shoes!

Click here to register as a BÄR Insider: Register now!

Refer a friend
Get a BÄR voucher worth € 30,-* and surprise your referred friend with a welcome voucher worth € 30,-*. Call up the new customer order card on this page and fill in the left-hand side "I am already a BÄR customer" with your personal details so that we can send you the € 30,- voucher. On the right-hand side, "I am a new BÄR customer", we need your friend's personal details and payment method. Your referred friend will receive a discount of € 30,- on orders of € 100,- or more, which will be deducted before the amount is debited. Once the 14-day cancellation and return period has expired and your friend's payment has been received, we will send you the € 30 voucher.

Click here for the form: Refer a friendSend

us the form by e-mail (scan or photo of the completed and signed form), by fax or by post to our

Adresse: [email protected]
Post to the following address:

Manufaktur für bequeme Schuhe
Pleidelsheimer Straße 15/1
74321 Bietigheim-Bissingen
Germany

After you have placed your desired product in the shopping basket, a window will appear on the right-hand side of your screen where you can redeem your voucher code. This process also works on your shopping basket page. Once you have entered the voucher code correctly, the discount will be deducted from your shopping basket value.

After you have placed your desired product in the shopping basket, a window will appear on the right-hand side of your screen where you can redeem your voucher code. This process also works on your shopping basket page. Once you have entered the voucher code correctly, the discount will be deducted from the value of your shopping basket.

We also make returns as easy as possible for you. Simply fill in the returns form enclosed with your order. Returns are free of charge within Germany. Stick the enclosed returns label on the well-sealed parcel and hand it in at the post office.

You can find detailed information in the cancellation policy.

For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

You have the right to cancel your contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you take possession of the goods. To exercise your right of cancellation, you must inform us:

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, but this is not mandatory.

You can access our cancellation form here.

In India as well as in Germany, we generate more than 60% of our own energy requirements from renewable sources. Furthermore, our factory in Ambur (India) is equipped with its own wastewater treatment plant for process water, which reduces water consumption to a minimum.

In 2020, we were also able to save 81.78 tons of CO2 - the equivalent of driving a mid-range petrol car for around 400,000 km. You could drive around the world about 10 times with that.

A recycled shipping box not only protects the shoe box during shipping, but also makes it easier for you to open thanks to the tear strips. The shipping box is also recyclable. You can use the same box for your returns if necessary.

paper tapeensures security and sufficient adhesive surface that adheres well to the box. Equipped with a triple thread reinforcement, it holds the shipping cartons securely and firmly together.

Slippers and shoe care products are available in recyclable "WaveWrap® packaging". Plastic bubble envelopes have been replaced by an environmentally friendly and innovative shipping bag. Thanks to the natural rubber coating on one side, the contents of the envelope cannot slip and are not damaged during shipping to your home.

The BÄR shoes are now packed in recycled tissue paper wrapped in a shoe box. This prevents the shoes from rubbing against each other, protects them during transportation to your home and gives the entire packaging an elegant look.

The shipping box is filled with recycled paper. This is certified with the "Blue Angel" and is individually adapted to the size of your order. We take great care to use only as much filling paper as necessary. The filling paper can be reused for other purposes or simply disposed of in the paper waste.

With the BÄR fit advice, the product images and the fitting tips, we hope to be able to support you in your decision to keep selection shipments and returns to a minimum. After all, every additional parcel that is sent takes up space in the delivery vehicle and on the road and has a negative impact on the environment. Help us to keep this as low as possible!

You have the option of leaving a review for your favourite product. To do this, call up your product under the respective product name in the online shop at baer-shoes.com and scroll down to the product description. There, next to the "Description" tab, you will find an extra tab with "Reviews". By logging into your customer account, you have the option of rating your product and awarding a number of stars.